Refund policy

Last updated: September 15, 2026

We want you to love Rephora. If something is wrong with your order, contact us and we will make it right.

Damaged, defective, or wrong item

If your pack arrives damaged, defective, or incorrect, email us within 14 days of delivery at hello@rephoralabs.com with your order number and a photo of the issue. We will replace the item or refund you at no extra cost.

Change of mind

Because Rephora is a consumable food product, we generally cannot accept returns for opened sticks or unused packs once an order has shipped, except where required by law. If your order has not yet shipped, reply to your confirmation email and we will cancel and refund it.

Subscriptions

You can skip, pause, or cancel a subscription anytime from your customer portal or by emailing us before the next billing date. Charges already processed for a billed cycle follow the same damaged/defective rules above.

Refund timing

Approved refunds are issued to the original payment method. Card refunds typically post in 5–10 business days depending on your bank.

How to contact us

Email hello@rephoralabs.com or use our Contact page. Include your order number so we can help faster.