Terms of service

Last updated: 2026-09-10

Welcome to Rephora Labs. These Terms of Service (“Terms”) govern your access to and use of rephoralabs.com and any related shopping experience we operate (the “Services”), including purchases and subscriptions. By using the Services or placing an order, you agree to these Terms. If you do not agree, do not use the Services.

1. Who we are

The Services are operated by Rephora Labs (“Rephora,” “we,” “us,” or “our”). Our online store is powered by Shopify. Questions about these Terms: ocnllc93@gmail.com.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) to use the Services and make a purchase. By using the Services, you represent that you meet this requirement and that the information you provide is accurate.

3. Products and statements

Rephora Labs products are dietary supplements (including electrolyte and creatine stick packs). They are not intended to diagnose, treat, cure, or prevent any disease. Statements on the Services have not been evaluated by the U.S. Food and Drug Administration. Always consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, have a medical condition, or take medication.

Product images, descriptions, nutrition facts, and availability may change. We try to keep information accurate but do not guarantee that all content is complete, current, or error-free.

4. Orders, pricing, and payment

Prices are listed in USD and may change without notice before you complete checkout. An order is an offer to buy; we may accept or decline it (for example due to inventory, pricing error, fraud checks, or shipping restrictions). Payment is processed through Shopify Payments and related checkout options (such as Shop Pay, Apple Pay, or Google Pay) where available.

You agree to provide current, complete, and accurate purchase and account information.

5. Subscriptions

Some products may be offered on a subscription basis (for example Monthly or Quarterly plans). Subscription billing, delivery frequency, and quantity (such as multiple pouches per shipment) are shown at checkout and managed through our subscription provider (Appstle) and Shopify.

By starting a subscription, you authorize recurring charges at the then-current plan price until you cancel.
You can cancel or manage a subscription through the customer account / subscription management tools we provide, subject to any order already in process.
Plan details, minimum quantities, and pricing may change; material changes will apply to future billing cycles as described in the customer portal or by notice.

6. Shipping and fulfillment

Orders may be fulfilled from our inventory partners, including Amazon Multi-Channel Fulfillment (MCF) / FBA where configured. Delivery times are estimates and can vary by destination, carrier, and stock. Risk of loss passes to you when the carrier has the shipment, except where required otherwise by law.

You are responsible for providing a complete and deliverable shipping address. Additional customs duties or taxes on international shipments (if offered) are your responsibility unless stated otherwise.

7. Returns, refunds, and cancellations

Our return and refund practices are described in our Refund Policy (when published) and any guarantee messaging on the product pages (for example a limited satisfaction window). To start a return or refund request, contact us at ocnllc93@gmail.com with your order number. We may decline returns that are incomplete, used beyond a reasonable trial, or outside the stated window, except where required by law.

If an item arrives damaged or incorrect, contact us promptly with photos so we can help replace or refund it.

8. Accounts and acceptable use

You may need an account for subscriptions or order history. Keep your login credentials confidential. You agree not to misuse the Services, including by attempting unauthorized access, interfering with the store, scraping at abusive rates, or using the Services for unlawful purposes.

9. Intellectual property

All store content, branding, product names (including IonGate™ where used), logos, copy, and media are owned by Rephora or our licensors and are protected by intellectual property laws. You may not copy, modify, or commercially exploit them without our prior written permission, except for personal, non-commercial use of pages as displayed.

10. Third-party services

The Services rely on third parties such as Shopify, payment processors, subscription apps, and fulfillment partners. Their terms and privacy practices also apply to the parts of the experience they provide.

11. Disclaimers

THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. We do not warrant uninterrupted or error-free operation of the site.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPHORA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES OR AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE ORDER GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent allowed.

13. Indemnity

You agree to defend and indemnify Rephora and its team against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Services, your breach of these Terms, or your violation of any law or third-party right.

14. Privacy

Our collection and use of personal information is described in our Privacy Policy.

15. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use of the Services after changes means you accept the updated Terms, except where applicable law requires additional notice or consent.

16. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules, except where mandatory consumer protection laws in your place of residence apply. Courts in Florida will have exclusive jurisdiction over disputes, subject to those mandatory rights.